Question 1

How do you package my shipment?

Accepted Answer

We understand that most people require discretion. So, we use generic prepaid envelopes to package items. We then seal the contents for maximum discretion and protection. There is nothing written on the outside of the envelope that would advertise that you are taking Microdose pills so no one would know it is anything other than a regular package from the post office.

Question 2

How much is shipping?

Accepted Answer

Orders over $150 receive free shipping. For orders under $150, shipping is $18

Question 3

How long will I have to wait for my order to arrive?

Accepted Answer

It all depends on your location in Canada. Under normal circumstances your package is expected to be delivered in three to seven business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

Question 4

Do you ship outside of Canada?

Accepted Answer

No. We never do and there are no exceptions to this.

Question 5

What happens if I don’t get my package?

Accepted Answer

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package (up to $125) of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below).

Question 6

Canada Post says: "Successfully delivered", but I have not received my order"

Accepted Answer

Here are 2 likely scenarios: a) The postal worker put it in the wrong mailbox, or b) What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it. If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you, and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $125).  From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Question 7

My package is going to the wrong destination

Accepted Answer

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Question 8

My tracking number does not work. Help!

Accepted Answer

We will email you your tracking number before it’s been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email:  microdosemushrooms@gmail.com

Question 9

Shipping to Nunavut and Northern Quebec

Accepted Answer

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Question 10

I have a medical condition. Which products do you recommend?

Accepted Answer

Please keep in mind, we are not doctors, we are mushroom cultivators and our products are not intended to diagnose, treat, cure or prevent any disease or illness. If you have severe health concerns, we suggest consulting a qualified healthcare professional for diagnosis and treatment options.

Question 11

Are your supplements appropriate for vegetarians and vegan diets

Accepted Answer

Yes! Our products are vegetarian and vegan, containing no animal-based ingredients.

Question 12

Are your supplements gluten-free?

Accepted Answer

Yes, our supplements are gluten-free!

Question 13

How should I store Microdose supplements?

Accepted Answer

Our products are extremely shelf stable.
 Capsules should be stored at room temperature in their bottle. We never suggest refrigerating or freezing our capsules.

Question 14

Scam Warning!

Accepted Answer

It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.

Question 15

How do I pay?

Accepted Answer

At this time, we ONLY accept Interac email transfer payments. For instructions on how to send a secure Interac payment please watch the video tutorial found here: P.S.: We do not accept PayPal unfortunately or credit cards at the moment. http://www.interac.ca/en/interac-e-transfer-consumer.html

Question 16

Do you charge tax on purchases?

Accepted Answer

Tax is included in the price listed.

Question 17

Refunds or Exchanges

Accepted Answer

All consumable purchases are final, no refunds or exchanges.

Question 18

Who Can Buy? Is it safe to order?

Accepted Answer

Clients who are over the age of 19 and live in Canada are qualified to purchase through our site

Question 19

Is it safe to order?

Accepted Answer

There are many mail order sites in Canada. Some of these sites have shipped in the mail since the 1990’s. To date, we know of no-one who has ever been charged with receiving mushrooms in the mail.

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